If you are a commercial developer, you know that your prospects expect to receive support. Rather than investing in the infrastructure, staffing and training to do this yourself, let Datavations do it for you. Whether you are looking to include 90 days free support with the initial purchase of your product, or looking for an organization to provide ongoing help desk services that your customers can purchase, look no further; we can do it for you. At Datavations, we have invested in the infrastructure including software, hardware and telecom, as well as the competent technical staff that can be trained to support your product. Our reputation as a commercial developer and support organization will ensure your prospects are comfortable becoming your customers. Let the experts take care of it for you; call Datavations.

Our Services Include:
	Help Desk
	Extranet Access
	Online Training
	Marketing Services

Using professional Help Desk software, our trained technical Customer Service Representatives can take incoming calls from your customers, log incidents, mine the knowledge base for previous solutions, and track problems to resolution. Our systems allow us to track customers who purchased service contracts. Those that have not can be billed on a time and materials basis. We can also take care of selling service contract renewals to your customers.







Datavations can provide your customers access to our Extranet that is branded with your product's identity, making available to them information pertaining only to your product, where they can:

Test Track Pro: Report bugs and request new product features. This can be integrated with your product so that users can launch a web browser and submit a bug, or request a feature, directly from your application. This data can then be mined, analyzed, and reported on, allowing you to plan your future development efforts, whether that be to fix bugs or build new versions.

Download: Access to all the latest versions of your software, training videos, and documentation that can be downloaded immediately.

FAQ: Access Frequently Asked Questions with answers to all the common questions users need to know about your product 24x7.

Profile: Update and manage their profile so that their information is always current. This ensures that we can keep them informed of new developments, documentation and upgrades.

Bulletin Board: Correspond with other users about various software, hardware and business issues.

Training Schedule: View the current training classes, the number of seats available, and register to attend a class.

Online Chat: Communicate realtime with other users about software, hardware, business and personal related issues.

Slideshow: Datavations Extranet Extranet Home Page Report a Bug or Request a Feature Downloads Area Training Schedule Bulletin Board Home Page Message Board Post a Message Forum Calendar Your Control Panel Search for Members

The training programs can include training documentation that is sent to the user, supplemental downloadable training videos, and is led by an instructor who is well versed on the operation of your product. The training format itself is prepared in conjunction with you to ensure it meets your expectations.

Classes are conducted in groups of up to 9 students online with the instructor, and can be scheduled as frequently as necessary. Regardless of how much training you include initially with your product, customers can always purchase additional training as they need to get new employees familiar with the operation of your product.

Datavations can assist you with your marketing efforts to your customers. This may include regular monthly or quarterly newsletters (in Flash, HTML or Text format) informing your customers of new features, versions, or other products. We can also assist in conducting customer surveys using our call center, or targeted eMarketing campaigns using our WebVision technology to up sell or cross-sell your customers (learn more).